Employment Opportunity

POSITION TITLE 

Fire/EMS Dispatcher 

DESCRIPTION

East Harris County Emergency Communications (ECOM) is currently accepting applications for an exciting and challenging career opportunity in our 911 Communications Center with state-of-the-art equipment. We are seeking highly motivated individuals with a flexible schedule to fill our full-time dispatcher positions.

RESPONSIBILITIES

• Interacts with callers requesting emergency/non-emergency response or service from the community or public safety agencies. Uses established protocols and the computer-aided dispatch system to evaluate the situation and take the appropriate actions. Retrieves information from the callers and transmits information to Fire/EMS personnel.

• Follows protocols to provide emergency medical instructions to callers during high-risk situations until appropriate field responders arrive on scene. 

• Monitors and maintains a positive customer service attitude with the public, user agency members, co-workers, and supervisors

• Contributes to the mission, vision, and values of ECOM. 

• Performs other related assignments, as needed or directed.

QUALIFICATIONS

•  High school diploma or GED equivalent

•  18 years of age

•  Valid Texas Driver's License and reliable transportation 

•  Preferred but not required: At least one (1) year of public safety dispatching or 911 call center experience. Other public safety field experience (Fire Department/EMS) may be considered.

WORKING CONDITIONS

•  This position is assigned to a public safety critical unit that operates 24 hours a day with minimum staffing requirements and generally requires an indefinite schedule assignment to night or evening shift. All schedule assignments include weekends, holidays, and overtime.

•  Shift work is required. Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural and/or man made. 

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES

•  Strong communications skills with the ability to express ideas clearly and concisely in written and verbal formats.

•  Demonstrate interpersonal skills in order to establish and maintain effective working relationships with co-workers, citizens, community contacts, elected officials, members of other governmental agencies, the general public and command staff members of other departments. 

•  Ability to exercise good judgement under pressure.

•  Ability to deal with sensitive information in a discreet and professional manner while maintaining confidentiality

•  Ability to type at least 35 wpm

•  Ability to multi-task efficiently in a fast-paced environment. 

•  Ability to demonstrate radio, telephone, and computer systems under routine, emergency, and high stress conditions in a confined work area for long periods of time. 

•  Must have adequate hearing, manual dexterity and mental disposition in order to remain alert and perform all essential job functions.

•  Must possess an excellent attitude and the ability to remain positive and professional when under stress, working shift work, and/or repeat negative and/or traumatic incidents. 

HOW TO APPLY 

•  Send resumes to applications@ehcec.net for consideration.